FAQ

If your questions aren’t answered here, please contact us at The German Knife Shop. We’re happy to help!

Payment:

Payment can be made via credit card or PayPal . We use secure 128bit encryption for our payment processing giving you peace of mind. We accept payments through PayPal or following credit cards:

Visa, Master, American Express or PayPal. We’re a verified PayPal member.

Dispatch:

Once payment has been made you will receive an invoice via email and an estimated time of delivery. Goods that are in stock will be dispatched within 1-2 working days via German Post or German DHL. Goods that are not in stock will be dispatched within 3-5 business days. Once goods have been dispatched you will receive a tracking number and how to track your item via email, if this is applicable to your order. You can find more specific information on shipping on following shipping pages:

German Post (Please click on the attached fit link):

https://www.deutschepost.de/sendung/simpleQuery.html

German DHL (Please click on the attached fit link):

http://www.dhl.de/en.html

 

Please note:

We are not accountable for the customs fees, brokers fees, tariff fees, taxes, duties, delays, seized items, nor for checking to see if an item is allowed through customs in your country. Know your customs rules BEFORE you buy ! Due to customs delays, shipments may take longer. Please do not lower our stars for the delays of the shipping carrier or your customs officials.

Our goal is to provide you with excellent customer service.
Most orders are shipped within 24-48 hours of receipt.
A fee for shipping is calculated by weight of you total pre-order, and will be added and shown on your order during checkout.
Orders are shipped through our German Post by registered airmail or insured airmail parcels from our office here in Germany.
The preferred method of shipment is determined by you during checkout.

We are not accountable for the customs fees, brokers fees, tariff fees, taxes, duties, delays, seized items, nor for checking to see if an item is allowed through customs in your country. Know your customs rules BEFORE you buy ! Due to customs delays, shipments may take longer. Please do not lower our stars for the delays of the shipping carrier or your customs officials.
If you have any problems or questions regarding your order please contact us promptly via e-mail.
Via e-mail: german-knife-shop@email.de
You can order from German-Knife-Shop with confidence,
because we stand behind the products we sell 100%.
If you are not happy for any reason, we have a money-back guarantee and also we
have a 100% satisfaction guarantee.

Limitation of liability for internal content

The content of our website has been compiled with meticulous care and to the best of our knowledge. However, we cannot assume any liability for the up-to-dateness, completeness or accuracy of any of the pages.

Pursuant to section 7, para. 1 of the TMG (Telemediengesetz – Tele Media Act by German law), we as service providers are liable for our own content on these pages in accordance with general laws. However, pursuant to sections 8 to 10 of the TMG, we as service providers are not under obligation to monitor external information provided or stored on our website. Once we have become aware of a specific infringement of the law, we will immediately remove the content in question. Any liability concerning this matter can only be assumed from the point in time at which the infringement becomes known to us.

Limitation of liability for external links

Our website contains links to the websites of third parties (“external links”). As the content of these websites is not under our control, we cannot assume any liability for such external content. In all cases, the provider of information of the linked websites is liable for the content and accuracy of the information provided. At the point in time when the links were placed, no infringements of the law were recognisable to us. As soon as an infringement of the law becomes known to us, we will immediately remove the link in question.

Copyright

The content and works published on this website are governed by the copyright laws of Germany. Any duplication, processing, distribution or any form of utilisation beyond the scope of copyright law shall require the prior written consent of the author or authors in question.

Data protection

A visit to our website can result in the storage on our server of information about the access (date, time, page accessed). This does not represent any analysis of personal data (e.g., name, address or e-mail address). If personal data are collected, this only occurs – to the extent possible – with the prior consent of the user of the website. Any forwarding of the data to third parties without the express consent of the user shall not take place.

We would like to expressly point out that the transmission of data via the Internet (e.g., by e-mail) can offer security vulnerabilities. It is therefore impossible to safeguard the data completely against access by third parties. We cannot assume any liability for damages arising as a result of such security vulnerabilities.

The use by third parties of all published contact details for the purpose of advertising is expressly excluded. We reserve the right to take legal steps in the case of the unsolicited sending of advertising information; e.g., by means of spam mail.

Source: Mustervorlage.net