Shipping & Returns

Shipping

Our commitment is to provide you with exceptional customer service. Most orders are processed and shipped within 24 to 48 hours of receipt.

Shipping fees are calculated based on the total weight of your order and will be clearly displayed during the checkout process.

All orders are dispatched from our office in Germany, using either Deutsche Post (standard shipping) or UPS/DHL Express. You may select your preferred shipping method at checkout.

Please note that we are not responsible for any customs duties, brokerage fees, tariffs, taxes, delays, or seized items. It is the buyer’s responsibility to be informed of their country’s customs regulations prior to making a purchase. If a package is returned due to customs issues, we will issue a refund for the item(s) once the returned parcel has been received at our office.

Kindly be aware that customs processing may cause delays in delivery.

Returns

In case you are not satisfied with our products, e.g. damages during transport, please contact us and explain the issue. Returns of goods are accepted only with our written consent.
Please send back the article (if possible) in the original carton to our office in Germany and add the notice “return to sender” on the parcel. The return costs are to be paid by the buyer.

DO NOT SHIP WITHOUT CONTACTING US

Send back to:
Ayk Adrian Runzheimer & Uwe Woehrmann GbR
Ayk Runzheimer
Bruchstuecksweg 1
D- 35075 Gladenbach
GERMANY

We will replace your item as soon as possible. If you have any problems or questions regarding your order please contact us promptly via e-mail: info@german-knife-shop.com